Participant Reviews

ILM Level 3 Certificate in Leadership and Management

John has made the course for me. His approach and preparation for each lesson has allowed us all to fully engage in the course. He has kept it very interesting throughout, and challenged us to think for ourselves, helping us to reflect on our own experiences so far. (more…)

Transform Leadership for Today Seminars

I just wanted to thank you for a really enjoyable time going through the 3 coaching sessions. It came at a time I really needed it, just taking the time to listen and absorb your coaching skills and ideas.  Some really great reminders and overall it just gave me such a great feeling of confidence and support.

Carolyn Moir Grant, Managing Director, Allstaff

Delivering Service Excellence at the Galleon Centre

I enjoyed learning about the differences between a satisfied customer and a delighted customer, and how important it is to make sure you are always making customers feel comfortable. I also liked learning about open & closed questions and how more open questions encourages the customer to open up.