What Our Clients Say

Here are some of the organisations where On Track Training and Coaching has made a positive impression, for more recent testimonials please go to Latest News

Here are some of the comments received on completion of our recent Delivering Service Excellence programme delivered to staff at The Galleon Centre, Kilmarnock:

“Fantastic course and John was a fantastic mentor throughout, made every session enjoyable and interesting”

“John made the course enjoyable and easy to understand”

“Tremendous and inspiring course, presented and delivered well, the four sessions made the theories become more digestible, rather than trying to cover it all in a full day”



On Track Training and Coaching was keen to embrace the objectives West Lothian Leisure was trying to achieve, John’s understanding of our business and in addition his expertise in relationships at work was critical. The training was a success and really turned the tide for our business. There was more effective support for our employees and as a result of this the delivery of service excellence was achieved.

Ian Henry, Training and Development Manager, West Lothian Leisure

SHARE has had a long and close relationship with On Track Training and Coaching, John Armstrong has successfully delivered learning and development programmes both here at SHARE and in house at a number of the housing associations in the SHARE network. His thorough and knowledgeable approach has helped a number of senior teams in organisations address issues as diverse as communication and strategic direction. On a personal level John’s training delivery and support helped me achieve the ILM Level 5 in Coaching and Mentoring in Management.

Rod Hunter, Director, SHARE


“On Track Training and Coaching have worked with us on a number of occasions, delivering Customer Service Training and Workplace Coaching Programmes. John’s method of communicating is first class and his challenging and thought provoking workshops captured everyone’s attention ensuring immediate results in our people and in our service. Each session was a truly positive and inspirational experience”.

David Hasson, Deputy General Manager, The Galleon Centre

“Working with John Armstrong of On Track Training and Coaching on the ILM Level 3 Award in Workplace Coaching for Team Leaders and First Line Managers has been a great experience for our management team. His knowledge and experience of coaching and his commitment to us as students has made it a real pleasure to take part in the course. Personally I have found John’s approach refreshing and inspiring. He has made me much more aware of the benefits of coaching for my organisation and also for me as an individual. No matter how experienced you may be as a manager there are real benefits from receiving support from an organisation like On Track”.

Margaret Torrance, Director, Paragon Housing Association

John has delivered, in the past year, two ILM level 2 Team Leader programmes for Sandvik Heating Technology UK. All those who have participated have found the programme to be informative, challenging and of practical benefit in their day to day jobs. John has developed a strong understanding of our Company’s culture and has therefore been extremely successful in ensuring that the courses he delivers are relevant within our Company. John is valued as an approachable and skilled facilitator/trainer who can find the correct balance between supporting and challenging the course participants. We very much look forward to developing our training partnership with John in the future.

Gill Peden, HR Manager, Sandvik Materials Technology UK

“John Armstrong worked with our new Area Leisure Managers Team in a series of five workshops, each of which was delivered with great professionalism, tact and sensitivity.
He managed to hit the spot on each occasion, making it easy for us to highlight our positives and talk through our issues and to support us on the path to working together as a team.”

Sam Wilson, Operations Manager, Fife Sports and leisure Trust

“Feedback questions relating to the speakers is around 80% score, and you [John] were noted by name by several respondents ”

Eva McDiarmid, Assoc of Scottish Visitor Attractions

“We have worked with On Track Training and Coaching on a number of projects over recent years and were delighted with the course input and the value to the organisation and our staff. We would certainly work with them again”.

Willy Briody, Director, Maryhill Housing Association

“I found our sessions to be tremendously useful and I look forward to fine tuning my techniques in the very near future.”

Chris Hildrey, Area Manager, Inverness Leisure

“Thank you again, (the facilitated development day) has helped us to clarify where we need to be going on some of these issues. The feedback session was particularly challenging but I think very useful – it certainly stimulated a lot of thinking on my part .”

Carolyn Hughes , Manor Estates Housing Association

“So successful has John’s work been with the business unit in Glasgow, he was asked by the Board of Gladstone Plc to undertake Senior Management Training & Development programmes at our HQ.”

John Cowx, Regional Business Manager

“The quality of On Track’s final product has always been impressive, but perhaps most important, is the ability to gain the confidence of, and inspire, our staff during his training sessions.”

Stuart Rennie, Resources Manager, Authorities Buying Consortium

“Thank you for facilitating such an effective programme. I have found huge personal benefits following each session and others have commented on my development within the organisation over the last 6 months.”

Lynda Binnie, Assistant Area Manager, West Lothian Leisure

“The Moments of Truth workshops delivered by On Track have made a significant contribution to the quality of customer service at The Galleon Centre.”

David Carey, General Manager, The Kilmarnock Leisure Centre Trust

“I found the whole day to be highly enjoyable and informative and it was also a great learning experience”

Hamish Lean, Blackadders

“Congratulations on being awarded ILM Trainer of the Year. Given your work with our team, it is clear it is well deserved”

Norma Graham, Assistant Chief Constable, Central Scotland Police